Privacy Policy

Last updated: January 09, 2026

1. Introduction and Scope

Quizva ("Quizva", "we", "us", "our", or "Company") is committed to protecting your privacy and personal information. This comprehensive Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you access and use our educational technology platform, website, mobile applications, and related services (collectively, the "Services").

This policy applies to all users of our Services, including students, teachers, administrators, parents, guardians, and educational institutions. We operate in Canada and are subject to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy legislation such as Quebec's Act Respecting the Protection of Personal Information in the Private Sector, Alberta's Personal Information Protection Act, and British Columbia's Personal Information Protection Act.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services. For users under the age of 18, this policy should be reviewed with a parent or guardian.

2. Information We Collect

2.1 Personal Information Categories

We collect various categories of personal information to provide, operate, and improve our educational Services. The specific information we collect depends on how you interact with our platform and your role within the educational ecosystem.

2.1.1 Account and Profile Information

Identity Information: Full name, preferred name, email address, username, and unique user identifier
Authentication Data: Encrypted passwords, security questions, and two-factor authentication tokens
Profile Details: Profile photographs, biographical information, educational background, and professional credentials
Contact Information: Email addresses, phone numbers, mailing addresses, and emergency contact details
Demographic Information: Age, gender (optional), language preferences, time zone, and geographic location
Role and Permissions: User type (student, teacher, administrator, parent), institutional affiliations, and access levels

2.1.2 Educational and Learning Data

Academic Performance: Quiz scores, test results, assignment submissions, grades, and progress tracking data
Learning Analytics: Time spent on activities, learning patterns, strengths and weaknesses, and skill development metrics
Content Interaction: Questions answered, topics studied, resources accessed, and learning preferences
Assessment Data: Quiz attempts, response times, answer patterns, and performance analytics
Educational Content: User-generated content, assignments created, questions submitted, and collaborative work
Communication Records: Messages between students and teachers, discussion forum posts, and feedback exchanges

2.1.3 Financial and Transaction Information

Billing Details: Billing addresses, payment method information (processed securely by third-party providers)
Transaction Records: Purchase history, subscription details, payment confirmations, and refund information
Financial Analytics: Usage-based billing data, subscription analytics, and payment processing logs

2.1.4 Technical and Usage Information

Device Information: Device type, operating system, browser type and version, screen resolution, and hardware specifications
Network Data: IP addresses, internet service provider information, and network connection details
Usage Analytics: Pages visited, features used, time spent on platform, click patterns, and navigation paths
Performance Data: Application performance metrics, error logs, crash reports, and system diagnostics
Location Information: General geographic location (city, province/state, country) derived from IP address or user input

2.1.5 Communication and Support Data

Support Interactions: Help desk tickets, support chat logs, email communications, and phone call records
Feedback and Surveys: User feedback, satisfaction surveys, product improvement suggestions, and feature requests
Marketing Communications: Email subscription preferences, communication opt-ins/opt-outs, and marketing interaction history

2.2 Information Collection Methods

We collect personal information through various methods, including:

Direct Collection: Information you provide when creating accounts, completing profiles, or communicating with us
Automatic Collection: Data collected through cookies, web beacons, log files, and similar technologies
Third-Party Sources: Information from educational institutions, single sign-on providers, and integrated services
Public Sources: Information from publicly available sources, social media profiles (with consent), and educational databases

How we use personal information

Provide, operate, and secure the Services.
Personalize content, features, and recommendations.
Process payments, subscriptions, and invoices.
Communicate about your account, updates, and support.
Send marketing communications with your consent (CASL), which you can unsubscribe from at any time.
Analyze usage and improve performance and quality.
Comply with legal obligations and enforce our Terms of Service.

Our legal bases

We rely on your consent, the performance of a contract (providing the Services), compliance with legal obligations, and our legitimate interests (e.g., improving and securing the Services), as appropriate.

Cookies and similar technologies

We use cookies, local storage, and similar technologies for essential functions, analytics, preferences, and (where applicable) marketing. See our Cookies Policy for details and your choices.

When we share information

Service providers: hosting, analytics, support, and payment processing under contractual safeguards.
Educational contexts: with teachers, institutions, or groups you join, where necessary for learning activity and oversight.
Legal: to comply with law, prevent fraud or misuse, or protect rights, safety, and property.
Business transfers: in connection with a merger, acquisition, or asset sale, with appropriate protections.

International transfers

Your information may be transferred or stored outside your province or outside Canada, including in the United States. We take reasonable steps to ensure comparable protections, but information may be subject to foreign laws and access by authorities.

Retention

We retain personal information only as long as necessary for the purposes described or as required by law. We use criteria such as account status, legal requirements, and the nature of the data to determine retention periods.

Your rights

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete data.
Withdraw consent to marketing or non‑essential cookies.
Request deletion, subject to legal and contractual limits.

To exercise rights, contact us at privacy@quizva.com. We will verify your identity and respond within a reasonable time.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No system is perfectly secure; please use strong passwords and keep them confidential.

Children and students

We support use by students under educator or parental oversight. Where parental consent is required by law, educators or institutions may obtain and manage such consent. We do not knowingly collect more data than necessary for learning purposes.

Marketing communications (CASL)

We obtain consent where required before sending commercial electronic messages. You may withdraw consent by using unsubscribe links or contacting us.

Changes

We may modify this policy from time to time. Material changes will be communicated via the Services or by email. Continued use indicates acceptance of the updated policy.

Contact

Questions or requests: privacy@quizva.com