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Refund & Returns Policy

Last updated: January 10, 2026

This Refund & Returns Policy ("Policy") governs refunds and returns for Quizva's services and products. This Policy is subject to Canadian consumer protection laws and regulations.

1. Digital Services and Subscriptions

Quizva provides digital educational services and subscription-based access to our platform. Due to the nature of digital services, the following terms apply:

  • Immediate Access: Upon payment, you gain immediate access to our digital content and services.
  • No Physical Returns: Since we provide digital services, there are no physical products to return.
  • Service Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at payments@quizva.com.
2. Refund Eligibility

Refunds may be considered in the following circumstances, subject to Canadian consumer protection laws:

  • Technical Issues: If you experience significant technical problems that prevent you from accessing or using our services as intended, and we are unable to resolve these issues within 7 days of notification.
  • Billing Errors: If you are charged incorrectly due to our error, we will provide a full refund of the incorrect charge.
  • Duplicate Charges: If you are charged multiple times for the same service, we will refund all duplicate charges.
  • Service Unavailability: If our service becomes unavailable for more than 7 days due to our technical issues, you may be eligible for a prorated refund for the affected period.
3. Refund Timeframes
  • Subscription Cancellations: Cancellations take effect immediately upon processing. No refunds are provided for unused portions of subscription periods unless required by law.
  • Refund Processing: Approved refunds will be processed within 5-10 business days to the original payment method.
  • Refund Requests: All refund requests must be submitted within 30 days of the original purchase or billing date.
4. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services that have been used or accessed for more than 7 days.
  • Custom or personalized content created specifically for your account.
  • Third-party services or integrations.
  • Refunds requested due to change of mind or circumstances.
  • Services used in violation of our Terms of Service.
5. Canadian Consumer Rights

This Policy does not limit your rights under applicable Canadian consumer protection laws, including:

  • Competition Act: Your rights under federal competition law.
  • Provincial Consumer Protection Acts: Additional rights under provincial consumer protection legislation.
  • PIPEDA: Your privacy rights under the Personal Information Protection and Electronic Documents Act.
6. How to Request a Refund

To request a refund, please:

  1. Contact us at payments@quizva.com with your account details.
  2. Include your order number or transaction ID.
  3. Describe the reason for your refund request.
  4. Provide any relevant documentation or screenshots.
7. Refund Processing
  • We will review your request within 7 business days.
  • If approved, refunds will be processed to your original payment method.
  • You will receive email confirmation once the refund is processed.
  • Refunds may take 5-10 business days to appear in your account, depending on your financial institution.
8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Contact our customer service team for further review.
  • File a complaint with your provincial consumer protection office.
  • Seek resolution through applicable dispute resolution mechanisms.
9. Changes to This Policy

We may update this Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated Policy.

10. Contact Information

For questions about refunds, returns, or this Policy, please contact us at:

Note: This Policy is governed by the laws of Canada and the Province of Ontario. Any disputes will be resolved in accordance with applicable Canadian law.