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Subscription & Cancellation Policy

Last updated: January 10, 2026

This Subscription & Cancellation Policy ("Policy") outlines the terms and conditions for subscribing to and canceling your Quizva services. This Policy is designed to comply with Canadian consumer protection laws and regulations.

SUBSCRIPTION POLICY

1. Subscription Types and Plans

Quizva offers various subscription plans to meet different educational needs:

  • Individual Plans: Personal subscriptions for individual users.
  • Group Plans: Specialized plans for group of students.
  • Suite Plans: Comprehensive packages with advanced features including My Suite & My Learning.
  • Free Trial: Limited-time access to premium features.
2. Subscription Terms
  • Billing Cycles: Subscriptions are billed weekly, monthly or annually as selected.
  • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
  • Payment Methods: We accept major credit cards and other payment methods as available.
  • Pricing: All prices are in USD or Canadian dollars and may be subject to applicable taxes.
3. Subscription Activation
  • Immediate Access: Upon successful payment, you gain immediate access to subscribed features.
  • Account Setup: You must create an account to access subscription services.
  • Verification: We may require email verification or additional authentication.
  • Confirmation: You will receive email confirmation of your subscription.
4. Subscription Features and Limitations
  • Feature Access: Subscription level determines available features and content.
  • Usage Limits: Some plans may have usage limits or quotas.
  • Content Access: Premium content is only available to active subscribers.
  • Account Sharing: Subscriptions are for individual use unless otherwise specified.
5. Subscription Changes and Upgrades
  • Plan Changes: You may upgrade or downgrade your plan at any time.
  • Prorated Billing: Plan changes may result in prorated charges or credits, where available. Proration is not guaranteed for all plans or billing cycles.
  • Feature Changes: Upgrading provides immediate access to new features.
  • Downgrade Impact: Downgrading may limit access to certain features.
6. Payment and Billing
  • Payment Processing: Payments are processed securely through third-party providers.
  • Billing Information: You must maintain accurate billing information.
  • Failed Payments: Failed payments may result in service suspension.
  • Taxes: Applicable taxes will be added to subscription fees.

CANCELLATION POLICY

7. Immediate Cancellation Impact

Important: Cancellation of your subscription will take effect immediately upon processing. This means:

  • Your access to premium features will be terminated immediately
  • You will lose access to subscription-only content and services
  • Your account will not be downgraded to a free tier (if available) or all premium access will be removed.
  • No prorated refunds will be provided for unused subscription time.
8. How to Cancel Your Subscription

You can cancel your subscription through the following methods:

  • Account Settings: Log in to your account, go to the dashboard, select your plan, and view its details to cancel your subscription online.
  • Email Request: Send a cancellation request to payments@quizva.com with your account details.
  • Customer Support: Contact our support team for assistance with cancellation.
9. Cancellation Requirements

To process your cancellation, we require:

  • Your account email address or username.
  • Confirmation of the subscription you wish to cancel.
  • Clear statement of your intent to cancel.
  • For email requests: Subject line should read "Subscription Cancellation Request."
10. Processing Time
  • Online Cancellation: Takes effect immediately upon confirmation
  • Email Cancellation: Processed within 7 days of receipt during business days.
  • Support Cancellation: Processed within 24 hours during support hours.
11. What Happens After Cancellation

Upon cancellation, the following will occur:

  • Immediate Access Loss: Premium features become unavailable immediately.
  • Data Retention: Your account data and quiz history will be retained according to our data retention policy.
  • Account Status: Your account will remain active but with limited functionality.
  • Future Billing: No further charges will be made to your payment method.
  • Confirmation Email: You will receive email confirmation of the cancellation.
12. Reinstatement

If you wish to reactivate your subscription after cancellation:

  • You can resubscribe at any time through your account settings.
  • Previous subscription data and settings may be restored.
  • New billing cycle will begin upon reactivation.
  • Contact payments@quizva.com for assistance with reactivation
13. Free Trial Cancellations

For free trial subscriptions:

  • Cancel before the trial period ends to avoid charges.
  • Cancellation during the trial period prevents automatic conversion to paid subscription.
  • No charges will be made if cancelled before trial expiration.
14. Annual Subscription Cancellations

For annual subscriptions:

  • Cancellation takes effect immediately.
  • No refunds for unused portions of the annual period.
  • Access to premium features ends immediately upon cancellation.
15. Canadian Consumer Rights

This Policy respects your rights under Canadian consumer protection laws:

  • Right to Cancel: You have the right to cancel your subscription at any time.
  • Clear Terms: All cancellation terms are clearly disclosed.
  • No Penalties: No cancellation fees or penalties apply.
  • Fair Process: Cancellation process is straightforward and accessible.
16. Dispute Resolution

If you have issues with the subscription or cancellation process:

  • Contact our customer service team at payments@quizva.com
  • Provide details of the issue and your account information.
  • We will work to resolve any problems within 7 days.
  • You may also contact your provincial consumer protection office if needed.
17. Changes to This Policy

We may update this Subscription & Cancellation Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated Policy.

18. Contact Information

For questions about subscriptions, cancellations, or this Policy, please contact us at:

Note: This Policy is governed by the laws of Canada and the Province of Ontario. Any disputes will be resolved in accordance with applicable Canadian law.